Appendix
Common Keypad Displays
Listed below are several keypad messages you may see on the display. Follow the instructions in the Possible Solutions column to correct the problem. In many cases, you need to call a service person to correct the problem. Displays not discussed here indicate your service representative should be called.
MESSAGE | TONE AT KEYPAD | MEANING | POSSIBLE SOLUTIONS |
|---|---|---|---|
INVALID CODE | No | The user code you entered is not recognized by the system. | Check the user code and try again. |
CLOSING TIME | Yes | The schedule has expired but the system has not been armed. | Users still on the premises are reminded to arm the system or extend the schedule to a later time. |
AC TROUBLE | Yes | The system is not getting proper AC power. | Contact your service person if other electrical devices in your home are working. |
BATTERY TROUBLE | Yes | The battery is either low or missing. | Contact your service person. |
ALERT | Yes | A contact with Chime or Zone Monitor has been tripped. | The alert will clear on its own. |
SYSTEM TROUBLE or SERVICE REQUIRED | Yes | There is a problem with one or more components in the system. | Contact your service person. |
SYSTEM BUSY | No | The system is performing another task with a higher priority. | Wait a few moments for the system to complete the task. Contact your service person if the problem remains. |
TRANSMIT FAIL | Yes | The panel has attempted to communicate with the central station ten times and has not succeeded. | Make sure your telephone line is working properly. Contact your service person if the problem remains. |
ZWAVE BUSY | No | Only one keypad at a time can access Z-Wave Setup. If a user attempts to access the menu from a second keypad Z-WAVE BUSY will be displayed. | The user must exit Z-Wave Setup in one keypad before accessing it in a second keypad. |
XTLtouch Only
Turn Off the Display When Inactive
A keypad Brightness setting of 1 allows the keypad display to turn off automatically after a brief period of inactivity. The Arm/Disarm LED remains lit. A keypad Brightness setting of 0 allows both the keypad display and LED to turn off automatically after a period of inactivity. To wake the display, tap any part of the touchscreen surface.
Change System Wi-Fi Password
When you change your network’s Wi-Fi password, the system detects that the password has changed and asks you to update it. To close the Incorrect WiFi Password dialog and return to the main menu, tap the Shield icon. To reopen the dialog from the main menu, tap the Wireless icon.
Tap ENTER PASSWORD.
Use the onscreen keyboard to enter your password:
Press ABC to enter uppercase letters
Press abc to enter lowercase letters
Press !@# to enter special characters
Press 123 to enter numbers
Tap CMD.
Clean the Keypad
The Clean Keypad Screen option locks the screen for 40 seconds so you can clean it without accidentally pressing buttons. Use gentle pressure to clean the display, screen, keys, and housing. Use only alcohol sprays or wipes that contain 70% isopropyl alcohol to clean keypad surfaces. Avoid spraying cleaner directly onto the keypad, oversaturating cleaning cloths, or allowing cleaner to make contact with internal electronic components, cables, or power sources.
In the Carousel Menu, tap Options.
Tap Clean Keypad Screen.
Use an alcohol wipe or spray a small amount of rubbing alcohol onto a clean, dry microfiber cloth to gently wipe down all keypad touch surfaces, removing any excess cleaner.
Wait 10 seconds, then completely dry all keypad surfaces.
If necessary, use a clean, dry microfiber cloth to gently remove streaking.
After the countdown timer expires, the keypad returns to normal operation. To exit the countdown early, press and hold the Shield icon for 2 seconds.